Frequently Asked Questions

To confirm vehicle availability and allow our dispatch team to properly map your route, we require all reservations to be made at least 6 hours prior to your appointed departure. For weddings, wine tours, or corporate events, booking several days or weeks ahead is always the best way to make sure your preferred vehicle is secured.

For standard curbside service, our representative will text you once positioned in the airport holding area. After collecting luggage, reply with your door number, and they will pull up to the curb within minutes. For a more personalized option, our meet-and-greet service is available for an additional $50.00, with our professional stationed in the baggage claim area holding a name sign. This upgrade is limited to smaller-vehicle bookings, as van services are curbside-only.

We monitor and track all commercial flights in real-time using our dispatch tracking software. If your flight is delayed, our dispatch setup is updated automatically to match your actual arrival time at no extra charge. If a flight is canceled and rebooked for a different day or time, please contact our office as soon as possible, as a new reservation must be made to secure a vehicle.

Yes, we include 45 minutes of complimentary waiting time for all airport arrivals, which applies equally to domestic and international flights, to provide plenty of time for customs and baggage claim. Any additional waiting time beyond this 45-minute grace period is billed at $2.00 per minute to cover vehicle holding costs.

Our rates vary depending on the type of vehicle you choose, the length of your trip, and any additional services you may require. We believe in complete transparency and provide detailed, upfront quotes so you know exactly what you are paying for and can make an informed decision without concern about unexpected charges.

Our base quotes cover the vehicle rental and chauffeur service, but do not include highway tolls, airport parking, local taxes, or gratuity unless explicitly stated on your booking confirmation. Gratuity is entirely at your discretion based on the quality of service, though many clients choose to recognize their professional’s dedication with a standard 15% to 20% tip, which can be added to the credit card on file or paid directly to our representative.

For our Lincoln Navigator L and Chevy Suburban, bookings are fully refundable if canceled at least 48 hours prior to your appointed departure. For our Sprinter, cancellations made with at least 48 hours’ notice are eligible for a 70% refund due to the high demand, advanced equipment allocation, and operational preparation involved. Any cancellation made less than 48 hours prior to the service date, or failing to notify us in advance, results in a full 100% non-refundable charge.

Your assigned professional’s contact details, including their direct cell phone number and name, are automatically sent to you via text and email approximately 24 hours prior to your appointed departure. On the day of your trip, they will also reach out to introduce themselves and confirm they are en route, updating you every step of the way.

Infant seats, toddler seats, and booster seats are all available upon request for an additional $20.00 per seat. Please let us know your child’s age or weight when you make your reservation so our team can ensure the correct size is pre-installed, sanitized, and perfectly fitted before your trip.

To maintain the pristine, showroom-clean condition of our fleet for all guests, eating messy foods is not permitted inside the vehicles. Closed water bottles or light, non-staining drinks are absolutely fine. For special occasions, tours, or wedding bookings, alcoholic beverages may be permitted inside the rear passenger cabin of our executive vehicles with advanced approval, provided all passengers are of legal drinking age.

We maintain a strict no-pet policy across our fleet to preserve a pristine, allergen-free environment for all our corporate clients and guests with allergies.